❓ Frequently Asked Questions (FAQ)

📦 Orders, Shipping & Products

1️⃣ Do you ship within the United States?

Yes, we currently ship within the United States.

2️⃣ How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary depending on location.

3️⃣ How can I track my order?

Once your order ships, you will receive a tracking number via email.

4️⃣ Do you offer expedited shipping?

Expedited shipping options may be available at checkout depending on your location.

5️⃣ What types of automotive products do you sell?

We offer hand tools, automotive electronics, replacement parts, and car accessories.

6️⃣ Are your products new?

Yes, all products sold on our website are new unless otherwise stated.

7️⃣ Do you provide installation services?

No, we do not provide installation services. Professional installation is recommended for certain products.

8️⃣ Are automotive electronics compatible with all vehicles?

Compatibility depends on the vehicle model. Please review product specifications before purchasing.

9️⃣ Can I modify or cancel my order?

Orders may be modified or canceled before shipment. Please contact us as soon as possible.

🔟 Do you sell performance parts?

We offer a selection of replacement and performance-related components depending on availability.

💳 Payments, Returns & Support

1️⃣ What payment methods do you accept?

We accept major credit and debit cards and other secure online payment options available at checkout.

2️⃣ Is my payment information secure?

Yes. All transactions are processed through secure third-party payment providers.

3️⃣ What is your return policy?

Returns are accepted within 30 days, provided items meet our eligibility requirements.

4️⃣ How long does it take to receive a refund?

Approved refunds are processed within 5–10 business days.

5️⃣ Who pays for return shipping?

Customers are responsible for return shipping unless the item was incorrect or defective.

6️⃣ What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the damage.

7️⃣ Do you offer warranties?

Warranty coverage depends on the manufacturer and specific product.

8️⃣ Can I exchange a product?

Exchanges are available for defective or damaged items.

9️⃣ Do you charge restocking fees?

Restocking fees may apply in certain situations. Please review our Returns Policy for details.

🔟 How can I contact customer support?

You can reach us at info@ho-ko-logistics.com or by phone at +1 786-567-6124.