🔄 Refund & Returns Policy

Effective Date: February 12, 2026

📦 1. Returns & Eligibility

At HO-KO Logistics LLC, we want you to be satisfied with your purchase.

🗓 Return Period

You may request a return within 30 days of delivery.

✅ Eligible Returns

To qualify for a return, items must:

  • Be unused and in original condition

  • Include original packaging

  • Not be installed, modified, or damaged

  • Include proof of purchase

🚫 Non-Returnable Items

Certain items may not be eligible for return, including:

  • Installed auto parts

  • Electrical components once connected

  • Clearance or final sale items

  • Customized or special-order products

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

💳 2. Refunds, Processing & Exchanges

🔍 Inspection

Once your return is received, we will inspect the item and notify you of approval or rejection.

💰 Refunds

If approved, refunds will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

🔁 Exchanges

We replace items only if they are defective or damaged.
To request an exchange, contact our support team.

📬 Return Shipping

Customers are responsible for return shipping unless the item is incorrect or defective.

📍 Contact Information

HO-KO Logistics LLC
111 NE 1st Street, 8th Floor
Miami, Florida, United States
📞 +1 786-567-6124
📧 info@ho-ko-logistics.com
🌐 https://ho-ko-logistics.com/